Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at amy@learningandexploringthroughplay.com. If your return is accepted you are responsible for costs to return items. 

Please note that postage fees paid from the initial order you placed can not be refunded.

You will be responsible for covering postage fee to return any items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any discrepancies with your order must be reported with 48 hours of receiving.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or discrepancies reported after 48 hours.

Refunds
You’ll will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.